Privacy Policy

DISCLAIMER

Bedrock are committed to ensuring the privacy of all its patrons and visitors to www.bedrockbedding.co.uk

If you order online at www.bedrockbedding.co.uk you are consenting to the accumulation, use, handling, and also the transfer of your given data and information as set out in the terms of this policy.

 

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you interact with us. This may include purchasing online or over the phone, when you contact our team and when you sign up to receive emails from us. We also look at how customers use and interact with our website so that we can offer the best possible shopping experience and product selection for you.

We collect information in a number of ways including:
  • When you register or use Bedrock
  • When you contact Bedrock by telephone, email, social media channels or live chat
  • When you enter any event, prize draws, or competitions run by Bedrock
  • When you complete any surveys that we send to you for research purposes (although you are under no obligation to complete these) and if these are anonymous, we will state this clearly
  • When completing any forms for transactions, employment or other purposes
  • When you buy products and or gift cards (and the details of the transaction you make from Bedrock
  • When you visit www.bedrockbedding.co.uk we may use cookies to help make the online experience better and personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit
  • When you visit www.bedrockbedding.co.uk we automatically record your public internet protocol (IP) address
What types of information do we collect?

We only collect information necessary to carry out our business, provide the particular service you have requested, and keep you up to date about Bedrock products and services.

What information do we obtain directly from you?

Below are some examples of information we may collect about you when you interact with Bedrock

  • Title
  • Name and Surname
  • Email address
  • Date of Birth
  • Contact Phone Number(s)
  • Purchase information
  • Interactions with us e.g.: contacting our team
  • Payment details
  • Delivery address and details
  • Billing address
  • Preferences regarding categories and services
  • Automatically populated IP address
  • Information from cookies
What information may we obtain independently?

Your information may be shared with us by independent organisations, for example, other organisations that Bedrock works with. These organisations will only do so when there is a lawful basis for sharing information. You should check their privacy policy when you provide your information to them, to understand fully how they will process and safeguard your data.

How do we ensure your personal information is only used where lawful?

In order for us to use your personal information, we comply with applicable data protection law. Examples of lawful reasons include the use of your personal information necessary for the purchase of goods or services, or for compliance with a legal obligation.

Please note that where your personal information is anonymised, we do not require a legal basis to use it as the information o longer constitutes personal information regulated under data protection laws.

Why do we collect your personal information and how do we use it?

We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience, and informing you about special events or exciting new products and other related contact.

We may also use the information to contact you in order to process your orders, returns, or customer service queries in case an order has issues somewhere along the way. We need to share your personal information with our delivery partners and some third parties in order to get the product to your door.

We share your personal information with credit card companies and other payment providers in order to get paid for the product you are getting sent to you or your friends and business associates.

We make sure we check up on any third party we use to ensure that they are able to provide guarantees regarding the confidentiality and security of any personal information.

When and if you give your consent, we will…

Send you marketing updates via email about all the latest news, offers, and cool new things at Bedrock. You can unsubscribe at any time by clicking the link in any email or manage your preferences, so you don’t receive too many emails from us. We share your personal information with our email marketing partner who assists us in delivering our content to you.

We use your details to show you advertising on social media and third-party ads that may appear on other websites you visit.

We may tailor emails and online advertising using products that you have bought previously, your location, or products that you have shown an interest in.

When we have a good reason (in legal-speak that is ‘legitimate interest’), we will….

Respond to enquiries raised online, via social media, or on the phone.

Send an abandoned basket email via a third-party supplier.

Ask you to provide feedback about our products and services in the form of online or email surveys. We use this information to help us do our best and improve the quality of service and products we offer.

Sometimes sent communications the old-fashioned way in the post

Look at aggregate anonymous customer information together with other customers in order to continually improve Bedrock experience and the products and services we offer.

Of course, you will be able to refuse to receive these communications when we first collect your contact details and you will be able to unsubscribe from any communication you get from us.

Sometimes we have to share your info…

In certain situations, we are obliged to share your personal information for business administration and legal compliance purposes with third parties.

We may have to use your personal information if we are doing a big business deal for our company and where it is in our ‘legitimate interest’ to do so (eg: a merger, etc). If this happens then we may have to share your personal information with external professional advisors such as lawyers and or insurers.

We may use your personal information for legal situations and enforce our legal rights. For example, we may need to share your personal information with external parties such as administrative authorities (e.g.: HMRC), the police, and public prosecutors, or to comply with a court order. It is our legal obligation to do so.

How can I unsubscribe from marketing communications?

If you don’t want to hear from us, then you can unsubscribe using the link in all emails we send you. Or you can email us at info@bedrockbedding.co.uk